Frequently Asked Questions

What makes HeaLED the best light therapy device?

The HeaLED Light Therapy Coat and Wrap stand out as the best choice due to its rich history of research spanning over 30 years. The technology has undergone rigorous testing on humans, providing you with the confidence that it's a safe and effective treatment for your pet. Our wrap was a pioneer being one of the first flexible/wearable units in the market, designed to cover all body areas and securely wrap around joints. Backed by scientific evidence, it uses specifically targeted wavelengths of light (630/830nm) known to stimulate the mitochondria, the 'power generators' in every cell.

What size should I get?

Our wraps and coats are adjustable with Velcro and easy to attach. For small pets (i.e. rabbits, cats, small dog breeds), choose Small and for medium to large dogs, choose the Large option.

Please refer to our size guide on our product pages for measurements.

Can I combine light therapy with supplements, physiotherapy, or other treatments?

Absolutely. Light therapy is a safe and beneficial treatment either as a stand-alone therapy or in conjunction with other treatments like supplements, hydrotherapy and physiotherapy. If your pet is currently on medication, we recommend consulting with your vet before incorporating light therapy into their treatment plan.

How many treatments should I give?

For acute injuries and arthritis flare ups, use up to 3x per day. Our products can also be used once per day for reducing stiffness and other general conditions and on multiple areas of the pet in one sitting. Our devices are designed with your convenience and safety in mind. They are timed to automatically turn off after 10 minutes, ensuring the perfect treatment time for your pet.

How does Light Therapy work?

See the science page.

My dog has long dense fur. Will the LED light penetrate it?

Yes - If your pet has long or dense fur then simply lengthen the treatment time to 20 minutes per session.

Is HeaLED safe for pets with medical conditions, including pregnancy?

Medication: Please do not discontinue any medication but check with your vet to ensure the medication does not cause light sensitivity. HeaLED® is a complementary treatment, assisting and stimulating cells to speed up the healing processes and relieve pain.

Epilepsy: If your pet suffers from Epilepsy, do not use this device.

Cancer: Light therapy does not cure or cause cancer. Do not use light therapy on any cancer or suspected cancerous mass. HeaLED® light therapy cannot cause cancer as it is red and near-infrared, which is at the opposite end of the light spectrum to harmful ultraviolet (UV) light.

Pregnant: Do not use if your pet is pregnant.

Eye Protection: No eye protection is needed, but as the light is very bright, do not look directly into the emitted light.

If you have any questions or need further clarification on the above points, please don't hesitate to reach out to our team of experts. However, as a first step, we recommend consulting with your vet for guidance and advice.

Does product need batteries, is the product rechargeable - or does it plug into the mains?

HeaLED is rechargeable and portable once charged. All of our products come with a suitable USB charging cable.

Time to charge - approximately 3hrs

Average Treatments/charge;

HeaLED Wraps = 4x10min

HeaLED Coats = 5x10min

Where on the body can you use it?

HeaLED can be used almost anywhere on your pet's body as it is gentle and non-invasive. Do not use directly over the eyes as the Red LEDs are very bright.

Please consult your vet if your pet has any cancerous lumps, epilepsy or is pregnant and as a precaution discontinue use.

What does it feel like?

Red and Infra-red light at these wavelengths do not emit heat so your pet will not usually experience any discomfort, instead it can feel therapeutic and relaxing.

Can it be used over bandages/dressings?

It can be used near bandages to help healing, but light will not penetrate through them. Beware not to add pressure to the wound, hold the light near the area and use up to 3 times per day.

How is it different from Tens machines?

Tens uses electrical stimulation to block pain receptors, but does not directly aid healing, whereas light therapy improves and speeds up all aspects of the healing process.

Can HeaLED treat chronic pain?

Yes, HeaLED's light therapy is effective in reducing inflammation, improving blood flow, promoting angiogenesis, and enhancing cell proliferation, which contributes to joint health. Additionally, it has therapeutic benefits that can enhance your overall sense of wellbeing and has been known to help with conditions such as fibromyalgia, joint replacements, degeneration, and tendinopathy. HeaLED can also be used to help stressed or anxious pets relax.

Refund policy and warranty information

Refund Policy:You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to provide the receipt or proof of purchase.

Warranty Information:Under normal use, this product is guaranteed for 2 years after its original purchase date against manufacturing defects in materials or workmanship. This warranty extends only to the original purchaser. For detailed warranty registration, please click here.


We are happy to help